Mental Health Support with Heart

Compassionate, practical therapy for adults, teens and families in Gladstone, Central Queensland.

  • Face-to-face appointments in Gladstone
    Telehealth available Australia-wide.

Welcome

Kristie Hayward is an Accredited Mental Health Social Worker offering a warm, grounded space to work through trauma, anxiety, depression, and emotional overwhelm.

Whether you’re taking the first step or returning to therapy, you’re welcome here.

  • Accredited Mental Health Social Workers are Medicare-approved professionals who provide structured, evidence-based therapy for a wide range of mental health concerns. Through a trauma-informed, person-centred lens, we consider your symptoms in addition to your life, relationships, and the systems around you.

How Kristie can help

Kristie offers trauma-informed counselling to help you explore and heal what’s holding you back.

Support is always tailored, whether you’re navigating a mental health diagnosis or simply feeling out of sorts and needing a reset.

CONTACT KRISTIE

Areas of support

  • Anxiety and panic

  • Depression and emotional numbness

  • Childhood trauma and life transitions

  • Guilt, shame and self-esteem

  • ADHD, neurodivergence and executive dysfunction

  • Stress, burnout and overwhelm

  • Navigating systems: NDIS, Redress Scheme, WorkCover, QPS, First Responders, victims of crime

A real human in the therapist seat

Kristie brings a calm, supportive, and down-to-earth presence to her sessions. With lived experience of ADHD and a strong sense of fairness, she believes people deserve to be respected for who they are and have their needs met. 

Therapy should feel safe, validating, and genuinely useful. You won’t be judged. You won’t be forced into a box. Instead, Kristie will work alongside you to explore your story, calm your nervous system, and help you reconnect with your most authentic self.

Kristie’s focus is on progress, not performance. And if she’s not the right fit? That’s OK too. This is your space.

You don’t need to have a ‘big’ problem to come to therapy

If it’s impacting your life, it matters.

  • Adults and teens

    Seeking mental clarity, emotional resilience, and personal healing.

  • Children and young people

    Struggling with anxiety, emotional distress, or behavioural challenges.

  • Neurodivergent clients

    Including those with ADHD, autism, or cognitive disabilities.

  • Clients with complex trauma

    Including institutional abuse or childhood wounds.

  • People with disabilities

    Kristie meets you where you’re at. You’re welcome to bring your support worker to sessions.

Kristie draws on multiple evidence-based approaches, tailored to your needs.

You can expect sessions that are educational, collaborative, and empowering. You may be invited to explore ideas outside of sessions, but there is never pressure.

  • EMDR Therapy including parts work

  • Interpersonal Therapy

  • Skill Development including problem solving, anger management, communication skills, and stress management

  • Cognitive Behaviour Therapy (CBT)

  • Dialectical Behaviour Therapy (DBT)

  • Psychoeducation to help you understand how your brain and nervous system work

  • Mindfulness and nervous system regulation

  • Narrative therapy and meaning-making

Why EMDR Therapy?

EMDR (Eye Movement Desensitisation and Reprocessing) is a powerful, evidence-based therapy that helps the brain process and release the emotional impact of past experiences, especially trauma.

Kristie is passionate about EMDR Therapy because it helps people heal from painful experiences without needing to talk through every detail. It’s a gentle, effective way to feel less stuck and more in control. She has seen it bring real relief and lasting change, and she feels lucky to support people on that journey.

Professional supervision with practical insight

Kristie provides supervision for social workers, counsellors and mental health professionals. She offers reflective, supportive guidance, especially for those in private practice, pursuing AMHSW accreditation, or working in complex clinical or NDIS contexts.

Fees and Rebates

  • Standard session

    60 minutes | $210

  • Medicare rebates

    Available with a Mental Health Treatment Plan from your GP.

  • Private health rebates

    You may be eligible for private health rebates. Please contact your provider.

  • Appointments by request

    Kristie offers after-hours and Telehealth appointments by request.

  • Secure payments

    Payments and rebates are processed online after each session.

  • Professional supervision

    60 minutes | $190 + GST

Ready to reach out?

Referrals aren’t always required; you’re welcome to self-refer.

Once she hears from you, Kristie will be in touch for a quick phone chat. If it feels right, she’ll send you an intake form and book your first appointment. You’ll receive a confirmation, reminders, and all the info you need before your session.

  • You’ll receive a 48-hour SMS reminder

  • Telehealth sessions are available via phone or secure browser link (no apps required)

  • Late cancellations with less than 24 hours’ notice will incur the full fee

CONTACT KRISTIE

Conveniently located in central Gladstone

📍105 Toolooa Street, Gladstone, Central Queensland

🅿️ On-site and street parking available

♿ Fully wheelchair accessible premises (wide doors, accessible bathrooms)

Kristie also welcomes clients from nearby areas, including Tannum Sands and Boyne Island.

 

Contact Kristie

📞 Phone 0491 028 292

📧 Email kristie.hayward@outlook.com

💬 Or use the enquiry form

Kristie will personally return your message.